10 Strategies That Can Help ESG Investors Make a Difference
Investment

10 Strategies That Can Help ESG Investors Make a Difference

With rising social and environmental issues at the global level, it is each one’s responsibility to do their bit for the greater good.  As investors, the best way to contribute to a noble cause is through Environmental, Social, and Governance (ESG) investments.  ESG investments  involve buying shares and securities only  from companies with high environmental and social responsibility scores.  But one must have a strategy before venturing into ESG investments. Best-in-Class Screening This strategy is also called positive screening. It requires people to invest only in the top companies from specific niches.  One may set certain criteria the companies must meet to qualify  to be in  their portfolio.  For instance, those who invest in the automobile industry may shortlist companies that manufacture vehicles with the lowest carbon dioxide emissions. This way, one can consciously encourage environmentally and socially responsible companies to advance in their journeys. Exclusionary Screening Also called negative screening, this strategy is  the opposite of  best-in-class screening.   It  essentially  involves excluding certain companies or industries from one’s portfolio.  Exclusionary screening is usually based on one’s specific objective related to ESG investments. For example, if one aims to reduce carbon emissions, one may boycott investments in companies that have recorded high carbon footprints in their manufacturing processes.

Popular Reads

Top 4 tips to improve customer service

Customer service affects every aspect of a consumer’s journey, from the first question they ask regarding the business to the follow-up service after a sale. Trust is built when the service offered by the business feels steady and reliable, and ensures customers keep coming back. So, to provide good customer service, businesses must equip their support staff with the skills to handle customer inquiries, such as asking questions calmly, communicating clearly to avoid confusion, offering convenient ways to get help, and collecting feedback that leads to improvements. Build strong service skills To develop strong service skills, support staff need to have empathy, patience, and active listening in every interaction. Building these habits can help the team understand concerns clearly and respond to customers calmly.   For this, real-life scenarios and role-plays in team meetings can be useful practice tools. Short exercises can also be given. This can include common situations staff encounter with customers. Trainers or mentors can test responses, which can help customer service support staff respond better while building confidence.    Mentors can also provide ongoing coaching to help support staff sharpen their customer service skills regularly. Additionally, giving regular feedback can be useful for continuous improvement. The team can share success stories and tough cases to help everyone learn better ways to improve future customer interactions.
Business & Finance